Shipping & Returns
SHIPPING INFORMATION
We attempt to ship all in stock items within 24 to 48 hours. Most items ship from our warehouse in Boulder, CO. Most orders are shipped UPS, USPS or USPS Priority Mail. Bulk, heavy or large orders may ship by truck. Most liquids and many pesticides may only be shipped ground via UPS or truck. You should receive your order within 5 to 7 business days from the date your order is shipped. For earlier delivery, we are happy to expedite your shipping for an additional charge. Some pesticides may only ship via ground by DOT regulation. For overnight, two-day and three-day delivery, orders must be received by 11:00pm MST. Overnight deliveries received on Thursday after 11:00pm MST through Friday 11:00pm MST will arrive on the following Monday. Overnight delivery orders received on Friday after 11:00pm MST and over the weekend will arrive on the following Tuesday. During peak business times, ground orders my take up to 5 business days to process.
Unless otherwise noted, Ag Distributing ships most orders via United Parcel Service (UPS). Please be aware, liquids including many pesticides will automatically ship UPS ground regardless of shipping option selected and shipping will be charged accordingly.
Fed-X delivery may be arranged by calling (303)747-6414 or (800)603-6271. Please note that transit time is calculated in business days and does not include weekends or holidays.
RISK OF LOSS
All items purchased from Ag Distributing are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
INTERNATIONAL AND OVERSEAS SHIPPING
For overseas shipping please call 1 (303) 747-6414 to confirm your order and verify payment information. Unconfirmed orders will be canceled within 72 hours.
Please Note: The customer is responsible for paying all additional shipping, tariff and duty charges on international orders.
RETURNS
Returning items to Ag Distributing is easy. Returns must be initiated within 90 days after the item was shipped.
All product returns must be accompanied by a Returned Materials Authorization or "RMA". An RMA can be obtained by calling Ag Distributing at (303)747-6414 or (800)603-6271 or by emailing returns@agdistributing.com. Opened pesticide bottles, containers or packaging cannot legally be shipped or returned. For defective products please contact us for instructions.
To qualify for a refund, all items must be returned unopened, in their original condition with all manufacturers labels attached including the original packaging and all tags, supplimental labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not issue a return if packaging is opened or not in its original condition. Ag Distributing reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.
Ag Distributing will provide a full refund to you for returned items, less all shipping costs incurred to ship your order.
How to Return an Item:
- An RMA can be obtained by calling Ag Distributing at (303)747-6414 or (800)603-6271 or by emailing returns@agdistributing.com. to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.
- Our customer support representatives will issue an "RMA" and give you information on how and where to return the product.
- You will have to pay for the return shipping costs. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.